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Big Orange Slide

Thursday, May 17th, 2012

Grip interviews: Kevin Lynch

January 11, 2010 by Dave Hamilton

Kevin Lynch

Kevin Lynch is Creative Lead at Proximity CHICAGO.


1) The web is to advertising as _____ is to _____?
When it comes to creating analogies, I’m like a bear with a sonogram machine, so I went to analogymaker.com for assistance. As it turns out, not only does the site not exist, but the URL is still available. Talk about Opportunity (note the capital “O”). I’m currently meeting with investors.

2) As more brands make the shift to digital, what’s the most common growing pain you’ve seen them struggle to overcome?
In a word, control. On one hand, you have marketers who can’t let go of the control they enjoy in other media. On the other hand, you have marketers who’ve completely ceded control to consumers, digitally speaking. I’d argue the latter is brand abandonment. I mean, Brand Abandonment™. It’s popular to say, “Companies don’t own brands, consumers do.” But that’s simply not true. Ultimately, consumers don’t make ownership decisions, companies do. To wit, if I owned my favorite brand of beer, it would be free.

3) When you look at the varied landscape of online advertising and digital engagement, what do you think we could be doing better, generally?
As it turns out, digital is a lot like every other form of advertising – we don’t treat our audience with enough respect, we care more about what we want to say than what our audience wants to hear, and too much of our work is forgettable. I know that sounds really basic, but marketing is not a tricky business – no matter what form it takes.

4) Do you think clients are more fearless in the work they buy for online, or less? How come?
If an idea is truly dead-on right for a brand, there shouldn’t be fear at all – only unbridled enthusiasm. That said, digital has fewer rules than traditional media, and those rules tend to change every few months. So there’s less reliance on the tried-and-true. Oftentimes, that means a marketer will take chances digitally they might not elsewhere.

It’s like skydiving. The first time you do it, you’re nervous but excited. By your 20th jump, you’re complaining about the reading on your altimeter. (See? I told you I was bad at analogies.)

5) Who deserves the corner office these days, the person who writes the best copy or the best code?
As someone with a copywriting background, I can say without hesitation it shouldn’t be us. The agency would never see their security deposit again, guaranteed.

A related question might be, does the corner office matter anymore? Seems we’re getting away from traditional power trappings. Yes, even here in the United States, or as Canadians call it, “Upper Mexico.” Today, the people who are adding the most value to their companies – on client side as well as agency side – aren’t caring too much about corner offices. Give them independence, an inspiring and rewarding environment, fair compensation, and the occasional free bagel, and they’re happy.

6) Does the work you do online feel any less enduring than, say, a full-page ad in the NY Times did?
On the contrary, what happens digitally seems to have more lasting power than stories from bachelor parties in Vegas. (Finally, a decent analogy.) For example, I was just referencing a Panera Bread ad. The ad ran full-page last Monday in USA Today. Because it was USA Today and I was not staying in a hotel, I had no idea where to find a copy. Fortunately, the agency (Mullen) had the ad posted on their Flickr stream and Panera had the text on their Facebook page. Both will be there a lot longer than last Monday’s paper.

7) Could Don Draper survive a week in your digitally driven shoes?
I try to avoid doing what ad people are supposed to do – that includes watching Mad Men. So I don’t know much about Don Draper. I can say, however, that what we do for a living is easy, assuming you never grow out of that stage in life where you’re 12 and you and your friends are spending afternoons throwing M-80s into neighbors’ mailboxes.

8) What’s the coolest app on your iPhone and why?
I’m still a sucker for the Sherwin-Williams ColorSnap even though it’s nine months old – which, I believe, is 43 in app years. It’s great on every level – high utility (from the paint breakdown to finding a retailer close to you), cool technologically, and just so very relevant for the product. Smart, smart, smart.

9) What’s the best fortune cookie you’ve ever read/written?
I opened one that said, “Your ideas are good.” For some reason, I’ve found that more reassuring than any of the compliments I’ve heard from clients, coworkers, consumers, or award show judges.

10) What’s the big idea behind your 15 ideas blog?
If there was a big idea behind it, I think the blog would be a hell of a lot better than it is. It’s just me trying to waste other people’s time. Three people’s time, specifically. It’s not a widely read blog, and I like to keep it that way. If you could please refrain from visiting, I’d be oh so grateful.

11) As a Creative Lead, what’s your leadership style?
As a leadership device, sulking is incredibly underrated. Not wanting to play that trump card too often, I also rely on trying to be honest, insightful, and funny. Of the three, “honest” comes most naturally.

12) What’s you favourite “viral?”
I like the whole Tiger-Woods-As-Philanderer campaign. (Not sure if it’s running up there, but it seems pretty popular here.) Clearly, it’s a teaser for something, but for the life of me, I can’t figure out what. Regardless, it’s a great example of earning media instead of paying for it. I just hope when the main campaign is revealed, it doesn’t disappoint.

12a) Does it bother you that I spelled favorite with a “u” in the previous question?
Nah, brings back fond memories. I heart Canada. When I moved there, I opened an account at CIBC solely because it had the word “Imperial” in the name. I think that’s really what we’re lacking here in the States – Imperialness. That, and extra “u”s.

A special report

January 8, 2010 by Holly Broome

Social Media in Healthcare Marketing

A brand’s success in social media hinges on its ability to let go, to react quickly, to give consumers a voice in conversations that are only loosely controlled at best. How then is one of marketing’s most highly regulated branches – healthcare – to navigate the terrain?

It’s a question that has, for the most part, kept healthcare marketers waiting on the sidelines of the social media phenomenon.

To help answer the question, we’re pleased to present a special Grip Perspective report: Social Media in Healthcare Marketing. It draws on the latest Canadian regulatory information available from both Health Canada and the Pharmaceutical Advertising Advisory Board (PAAB). The report is co-authored by myself with Ravi Dindayal.

Please click the link below to download the (PDF) report. And feel free to contact me with any questions or comments.

Download The Grip Perspective

Why food service marketers should be versed in social media

January 6, 2010 by Dave Hamilton

Illustration by James Ayres

There’s no shortage of web-savvy business owners boasting unbridled success via promotions on Twitter, or garnering legions of fans on Facebook. But when I recently broached the subject with my brother-in-law, a restaurant operator in Guelph, Ontario, he was unconvinced that social-media tools were a tangible way to boost traffic and ultimately sales in the food service category.

Daunted by his skepticism, I decided to do some digging to bolster my case. The facts are sobering: Nearly one-third of Canadians use social-media websites and tools at least twice a week. That’s according to a 2009 study by Forrester, a digital marketing and advertising consultancy. Additionally, more than half of social-media users say they feel a stronger connection with the companies and brands they can interact with online – in real time.

“Today, digital engagement is about going to where your customers are, listening and then responding with genuine, earnest dialogue,” says Adam Luck, Director of Interactive at Grip.

“Gone are the days of ‘build it and they will come’ websites. Facebook ‘Fan pages,’ like the ones we built for Toronto’s Duke Pubs, are where we are beginning see more and more traction.”

The real opportunity for food service operators looking to connect with their audience lies in reaching consumers where they’re already interacting: microblogs (such as Twitter), social-networking sites (such as Facebook) and opinion- or review-sharing sites such as Yelp.com, CitySearch.com, or local favourites such as MartiniBoys.com and Dine.to.

Not only do these channels foster conversations between brands and consumers, but their low cost-to-use compared with traditional marketing vehicles such as print, television and radio make them an excellent fit for smaller chains or individual franchisees looking to connect with local markets.

“For a startup like us, it’s an easy and inexpensive way to reach current and potential customers,” says Matthew Corrin, Founder and CEO of Freshii, a fast-growing newcomer to the quick-service restaurant (QSR) category.

“Facebook and Twitter allow us to promote specials or announce new store openings, but it’s also been a great way for me to hear honest feedback and course correct our business to better serve our customers.” You can follow Matthew’s tweets here: @freshii.

Simply put, I believe social-media marketing can drive traffic and sales in addition to building brand awareness and loyalty. To that end, Adam Luck (our Director of Interactive) and I have put together some quick thoughts: 5 Tips for Socializing Your Restaurant. If nothing else, I hope my brother-in-law can park his skepticism long enough to read it.

Download The Grip Perspective

Marketing happiness

January 4, 2010 by Dave Hamilton

Illustration by Brian Ross

Not long ago, I invited Shane Skillen and his colleagues from Hotspex in to meet with one of our clients. At the end of the meeting Shane handed everyone a copy of a book he thought might be of interest to the group. It was The Happiness Hypothesis: Finding Modern Truth in Ancient Wisdom by Jonathan Haidt.

This is by no means a marketing text. In fact, the book has likely found its way into the dreaded self-help aisle of most bookstores.

A more apt categorization might be “a historical, philosophical, human-conditioning primer” – with the “human conditioning” piece being of primary interest to the marketer.

Haidt’s book uses a handy metaphor throughout, that of an elephant and rider. It’s drawn from the notion that the mind is divided into two authorities that are potentially in conflict with one another throughout your life: “Like a rider on the back of an elephant, the conscious, reasoning part of the mind has only limited control of what the elephant does.”

I’m fascinated by the implication of this for brands attempting to forge emotional connections with consumers and, by extension, the challenges of linking what the “rider” may tell us in research to what the “elephant” might decide in the marketplace.

Haidt drums up a satisfying range of medical and behavioural studies peppered with portable bits of ancient wisdom gleaned from the Greeks to Hebrew scriptures to the New Testament to Buddha. These were insightful passages that support much of the foundational thinking that we, here at Grip, use in our approach to creating Values Based Advertising: Virtue. Ethics. Morality.

Achieving a balance of these qualities and principles is crucial to developing happiness, argues Haidt. Similarly, at Grip we view them as crucial components to compelling brand platforms. Haidt also explore some historical contexts and brain-science that supports the thesis.

This is definitely not a book of tactics or best practices. But if you’re the sort who likes to climb inside the consumer’s head (or your own) and have a look around, The Happiness Hypothesis might bring you a welcome hit of inner happiness.