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Big Orange Slide

Wednesday, May 23rd, 2012

Attention spans and…what was I saying again?

October 12, 2010 by Warren Haas

Illustration by Nancy Ng

My first word was “no.” I’m pretty sure when I get around to having a child their first word will be “now.”

I think there’s some lovable curmudgeon in every generation who says things like, “In my day, people paid more attention,” “They respected what you had to say,” “They read books,” et cetera. But for the first time in my life, I have to agree. Modern-age attention spans are getting, well, shorter.

A search for statistics on attention spans returns curiously few results, perhaps because people are hard-pressed to focus on completing a five-minute survey. But authors and journalists alike have written on the subject. Psychologically, we are shifting.

Where does our need for immediacy stem from? When did we become generation “now”? I’m inclined to believe it’s the advancement of technology that has caused the apparent trend towards impatience. From the computer to the Internet. From the cell phone to the smart phone. Facebook and Twitter. The combination of all of the above. We are disturbed when access to information is blocked, our reception is dropped, the server goes down. Every one of these things has caused us to expect things sooner.

So if society is shifting under the influence, so too must advertising. We are, after all, an industry built around capturing a person’s attention. Does advertising need to get to the point sooner? How do we do it? Digital advertisers already know that they have about three seconds to capture your attention. Are we going to start expecting advertising to get to the point sooner?

Media like transit advertising have the advantage of catching people when they have fewer distractions. But will TV spots need to be reduced to 10 seconds? Radio to 5? Will billboards and print ads only be effective if they say “BUY ME OR DIE”?

Engagement is one alternative. iPhone and Facebook apps, Twitter accounts – these are the new advertising. Even so, they require a person’s engagement for more than a few seconds to be successful.

I think now, more than ever, people are demanding something worth paying attention to. Which, compellingly, raises the bar on how we make ads more arresting.

Liquor Control Brand of Ontario

October 7, 2010 by Curtis Westman

Illustration by Lora LeClair

Mad Men would never fly as a series set in Ontario. For one thing, infidelity wasn’t invented in Canada until 1975. But more importantly, picture this:

It was 11:04 p.m. Don Draper worked late that Friday night, overseeing the nation-wide magazine campaign for McCallion Fisheries. He was tired—tired of staring at cod all day, sure, but also tired in the general sense too, that kind of tired you get when the weight of the pomade in your hair is making your neck sore and you’ve been detoxing since dinner.

He drove up to the parking lot of the Liquor Control Board of Ontario and parked across a handicap space; after all, if being too dapper wasn’t a handicap, he didn’t know what was. All he wanted was a bottle of rye. Something different. Something new.

Unfortunately, that particular LCBO didn’t carry anything but Canadian Club, which meant that no LCBO in the entire province carried anything different, either. Also, he only had $20, and that wouldn’t cover the inflated LCBO prices. Also, he forgot his liquor permit, required by all LCBO stores for the purchase of any alcohol until the mid-1960s. Also, he was an avid drinker and the LCBO tracked all purchases until the 1970s and denied liquor to people they assumed had a drinking problem.

Also, he couldn’t even get inside the store because all LCBOs in the province closed at the same time: 11:00 p.m.

So, instead of heading home for a quiet drunken rampage, Don Draper drove to a convenience store, bought six cases of 0.4% near-beer and chugged them in the alley until he puked.

Not very glamourous, is it? Well, that’s what it’s like buying alcohol in Ontario. Since 1927, when a 11-year prohibition ended, the government has been in control of all of our hard liquor. It’s an immensely profitable idea, not just for the company, but also for the provincial government. And a lot of people loathe it.

But there is one thing that the LCBO does remarkably well, perhaps as a by-product of their monopoly on alcoholism: image.

One of the most notable perks of having a centralized liquor store is that their website is unmatched for how comprehensive it is. If you want a bottle of a particular brand of gin, you can search the LCBO website and it will tell you if they carry it, the price, what stores have bottles in stock, and how many bottles they have on hand. The layout and interface are simple and easy-to-use, which is absolutely fantastic when you’ve just shot-gunned a six pack of cheap beer and you can barely find your mouse cursor.

Similarly impressive is the LCBO’s seasonal “Food and Drink Magazine,” a publication offering recipes and dinner-party decor based on the time of year and paired with alcoholic beverages. It’s a surprisingly huge deal for some people, and with good cause. The recipes are always great, it’s a large, glossy and well-manufactured publication, and it’s absolutely free. No other liquor store on earth has the revenue to create something like that. No, not even Frank’s Booze and Smokes on the corner of 7th Ave. and 5th St. in New York.

Most importantly, the stores are clean and safe. People generally don’t rob liquor stores in Ontario, since every location has a security guard. It’s very difficult for minors to get alcohol because of stringent carding policies. And the brown paper bags that you can drink out of on the curb outside the store when you’ve had a bad day? They’re adorned with colourful logos!

The LCBO has been an institution since before the vast majority of us were born, and it’s hard to picture Ontario with privatized liquor. One day, it might happen, but the question is: if the image of Don Draper vomiting behind a Hasty Market makes the LCBO seem unfair, do you think we’d be better off without it?

Where should marketers draw the line on consumer feedback?

October 6, 2010 by Big Orange Slide

Please add your comment below.

Frito-Lay has recently decided to quieten consumer complaints around their noisy biodegradable bags by switching them out for older, plastic-based packaging materials. The choice to defer to consumer feedback comes at a cost to the company’s wholesome, environmentally-conscious brand image.

This begs the question: does corporate responsibility come second to consumer feedback?

Advertising has failed the Internet

October 5, 2010 by Ameet Acharya

Illustration by Brian Ross

The same idea has been reiterated on the Slide a few times now – that people, not platforms, are the true medium. I touched on it a couple months back in my post “We are the medium and the message,” and was excited to see it fueling debate between Dondy Razon and Stuart Thursby in the comments section of another post a couple weeks ago. People are the basis around whom technology is developed. They fuel its content. They establish its design.
Then, I came upon an interesting article last week that explores whether or not the Internet has failed advertising. I found this an absurd notion, because it presupposes that the Internet is some sort of massive coupon machine.  To my mind, the title should actually be “Advertising has failed the web.”

To accuse “the Internet” of failing advertising loses the point. The Internet is organic. We grow it through our habits. It’s infinitely elastic. It is a far different beast than the advertising platforms we are used to for one reason: it requires the input of human behavour to fuel its growth.

Advertisers shouldn’t shy from this fact. The internet has the benefit of providing metrics against behaviour. This behaviour reveals need, which in turn defines what gets developed. In fact, Nielson has announced new tools that will allow brands “to combine data from its panels with data from third-party contributors, like Facebook, to more accurately measure how many people are viewing advertisements online.” Do TV, radio or print ads have the ability to self gauge so accurately?

It’s an organic give-and-take between product and people. We can’t shoehorn previously held expectations of what advertising has always been into an organic structure like the web. The way we define advertising has to change when faced with a new medium.

Take banner ads, for example. They have an almost laughable overall clickthrough rate, with the notable exception of rich media and video banners. What does this tell us? That digitizing billboards is a tall order. Is this a shock? The equivalent is like throwing your average commercial for car insurance on YouTube and asking for it to perform the same way. Again, metrics indicate where people are, and what they do when they get there. The internet isn’t failing advertising, our insights are.

It’s a question being pliant about how we interpret behaviour online. The Internet is a playground shaped around people. Their fickle natures. Their need for stories that move them somehow. Their need to be social, to feel connected to something. Their need for personal response.

I’d like to close by bastardizing a George Carlin bit:

There’s nothing wrong with the Internet. The Internet is fine. The advertising is fucked.

It’s our job to discover why.

This post contains classified information

October 4, 2010 by Liam Mooney

Illustration by Nancy Ng

Craigslist is a sensei. No, not the rat kind that lives in a sewer, but the wise sort that can teach us marketers a thing or two about advertising. This statement may seem absurd. After all, what could a motley community of the Craigslist variety teach us about writing ads?

I’ll just put this out there: the world’s largest local classified site is full of great ads. Finding them amounts to a massive, joyful time suck. Nothing detracts from my productivity more than Craigslist, not even Justin Bieber YouTube videos. Kidding.

My ridiculous, crack-like addiction to this site has taught me a lot about advertising, so I thought I’d share some observations.

1.  Product Matters.
No matter how good the ad is, if the product sucks, nobody will buy it. Ever try selling a bug-infested sofa that hasn’t seen daylight since Sir Wilfred Laurier was Prime Minister? It’s not going to fly off the floor, believe you me.

2.  Story is key.
Generally this goes without saying, but it’s worth stating. You can take an average product and make it better by positioning it in an ingenious and creative way. Everyone from hipsters to athletes use their bikes as collateral against next month’s rent payment. So you might as well try to stand out with a script like this guy did. Or go the “reason to believe” route like this guy.

3.  Talent lives everywhere.
“Oh, the Horror!” Believe it or not, it’s true. Craigslist proves that you don’t have to go to the Miami Ad School to prove your writing chops. Creative Directors might do well to surf the “Best of Craigslist” to scout talent. The next Bernbach could be sitting around in their parents’ basement, ripe for the picking.

4.  Craigslist Connects.
I’ll admit it, I’ve made friends off Craigslist. Perhaps I need to get a life. But I’m not the only one to turn virtual classifieds into real relationships. Someone in our office even got engaged to a Craigslist beau. Beyond free beer, I can’t think of a simpler way to bring people together.

The best part of Craigslist: all of this awesomeness is free. So marketers, lose the skepticism, grab a seat, browse a little.  You might learn something.

Best of September

October 1, 2010 by Big Orange Slide

Illustration by Haley Fiege

The autumn weather has not cooled the frenzy of posts and comments here on the Slide. Herewith, a selection of September’s greatest hits:
________________________________________________________________

Things I have learned on this blog so far – by Ian Mackenzie
Ian explores what he learned as editor in the Big Orange Slide’s inaugural year.

Building to the beat of their own drum – by Jon Finklestein
Gretsch’s new Woodshed site proves that building specialized social networks aren’t such a bad idea after all.

A testament to understanding your consumer – by Randy Stein
A heartfelt piece on the importance of finding what is truly important to your consumer.

In defense of the :30 second spot – by Ameet Acharya
A digital guy concedes that there will always be a place in his heart for :30 stories. A spirited dialogue ensues in the comments section.

What not to put in your portfolio – by Jacoub Bondre
A copywriter, an art director, a developer and a producer weigh in on the do’s and don’ts of representing your work.

Comment of the month:

“Trojan. Plays it safe. Pretty reliable. Likes to have fun, but not too unbridled.” – Matt Rogers

In response to: Q+A: If you were to compare Canada to an existing brand, which would it be?”