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Big Orange Slide

Thursday, May 24th, 2012

What concerns you the most about usage-based billing?

January 31, 2011 by Curtis Westman

Please leave your response in the comments section below

If you told an average person from 1911 the kind of things you could see and do on the Internet, they’d either look at you like a God or throw you in an asylum to die slowly from tuberculosis. Regardless, though, in their eyes, to discover the entirety of the Internet’s vast wonder would be something only for the elite in society, the super-rich, the kind of people that buy and sell orphans.

Well, thanks to the CRTC (Canadian Radio-Telecommunications Commission) and Bell Canada, they’ll soon be right. As of March 1, 2011, all ISPs will be subject to Usage-Based Billing, an attempt to make it easier for Bell and the other big Canadian telcos to compete with their smaller competitors, who usually buy bulk bandwidth and sell it to consumers for a much cheaper rate. It’s purported as a way of stopping Internet “superusers” from sapping the traffic and making it more expensive for average users to connect. Without making a comment on the truth behind that statement, this basically means that every Canadian consumer using a DSL connection to the Internet will be limited to 25 gigabytes of traffic or incur substantial penalties per gigabyte beyond that. For many users who have discovered the joy of the smaller ISPs out there, this is a more than 85% reduction in service, all directed by a government agency.

What do you think of the decision? As advertisers with a heavy stake in the interactive world, how does this affect us and our consumers?

iRetract what iSaid

January 27, 2011 by Jacoub Bondre

Illustration by Nancy Ng

Grip is an Apple shop. The near-total domination of MacBook Pros and iPhones, and the many conversations and debates around all things Mac is proof enough. So you can imagine the epic swoon that went up at Christmas time when it was announced that the partners were giving all our employees (including long-term contracts) a bouncing baby iPad as a Christmas gift.

It’s no secret that I have been critical of Steve Jobs and his company in the past – a fact reflected in an article I drafted almost a full year ago titled “iPhad.” The post expressed details of what I felt the iPad wasn’t: namely, a magical and revolutionary device.

Well, I have been using my iPad for a month and I wish to retract and repent. Contrary to my first opinions, I have to say it: the iPad is a game changer. This one device, which I believed lacked purpose for those who already owned an iPhone, has revolutionized the way I work. I no longer lug my notebooks (both analog and MacBook Pro versions) from meeting to meeting. By loading my iPad with Pages, time-tracking software, email, my calendar, and social media outlets, I can repurpose my MacBook for designing and experimenting, and turn my notebook over to my youngest boy for doodling.

I will concede that I’m both stubborn and opinionated. Hence, I don’t like proving myself wrong. So I did a little reflecting. What prompted my initial response? I had no desire to use the iPad, and no idea what to use it for. But in retrospect, that ended up being the essence of its genius. What Apple did was create a device with no purpose. Even Steve Jobs didn’t know what it was for. It was launched as a platform for possibilities. They let the consumer, users, and developers decide the iPad’s ultimate use. Under regular circumstances this is a really bad way to launch a product.

Press: “So, what does it do?”

Apple: “Fuck if we know. What doesn’t it do?”

Tech and device review blogs (as well as a loudmouth advertiser – who shall remain nameless) balked at this. “It’s a big iPhone,” we said. “It’s not powerful enough to do real computing.” What we couldn’t anticipate was how developers would choose to experiment with it. Apps were developed – useful apps, fun apps, productive apps. It is now safe to say that no two people use the iPad the same way or for the same purpose. It was and still is a clean, convenient slate.

Apple could not have released the iPad 15 years ago, or even 5 years ago. The iPad required the iPod to foreshadow user experience. Allow me to elaborate. The iPod was the first device the public didn’t know they couldn’t live without. An MP3 player – not just any MP3 player but an incredibly intuitive MP3 player. So cool, and so well designed in fact, that people practically begged Apple to make a phone. Enter the iPhone, vaunted by the App Store, which enhanced its music player and phone with untold additional functionality. Not even Google has been able to catch up with the offering or culture of Apple’s apps. Those who were already creating apps for the iPhone were now prepared to take on a bigger platform. In the end, Apple enabled the creative public to elevate iPad’s hardware into something magical.

The hardware question is the saving grace from my original post. I would still prefer to freely surf the web and consumer media. I use Flipboard to parse my Twitter account. At least 30% of the links I follow to view content are unusable because of the iPad’s lack of support for third party software like Flash and Unity. I rarely (if ever) use the device to surf the web.

In the end, the iPad won’t totally replace my other devices until it truly supports the web. But it has changed the way I work, and will likely continue to do so. Magical no, revolutionary yes. Fun, absolutely. But Steve, I’m still mad at you for making me look foolish by doubting you.

When is too much, well, too much?

January 25, 2011 by Jamie King

Illustration by Brian Ross

I don’t watch TV, I watch hockey. If there isn’t a game on I watch hockey highlights. And, if I’ve watched said highlights enough to call the play-by-play, I reach for my trusty Xbox360 where my virtual Maple Leafs are en route to winning the Stanley Cup. A guy can dream, right?

I love hockey.

But when I tuned in to watch the Pens duel it out with the Thrashers a few weeks ago I felt disappointed. Not by Crosby and his crew (a 6-2 cakewalk for the Pens with Crosby scoring 2 goals, contributing to an amazing 25 game scoring streak) – but by an ad.

Somewhere along the way marketers thought it would be a good idea to place logos on the glass above the boards at either end of the rink. Logos, mind you, large enough to park a school bus on. I was so fixated on the ridiculous eye sore these ads posed that I missed both of Crosby’s goals.

I can hear it now: “That’s brand impressions, Jamie.” Impressions? Sure. Connections? Hardly.

Recently it seems that practically every inch of NHL hockey board is covered with logos. Blue lines have knocked-out corporate type on them. The outside faces of boards aim logos at broadcast cameras. Players’ benches have backdrops of logos that are updated each period. Digital boards near the corners of the rink reflect logo images off the ice surface. All that, and now giant, super-imposed logos at each end of the ice? When is too much really too much?

The FOX TRAX PUCK was introduced on January 20th 1996 at the NHL All-Star Game in an effort to win Americans over to the game. Fox claimed the game moved too fast to follow the puck, and so engineered their telecasts to include a red or blue streak that followed the puck after a shot. The idea was to make the game easier to watch. Epic fail. I can follow the puck after 15 beers and a hotdog. Perhaps FOX should think less about speed and more about the ad clutter around the puck that fights for my attention. In the end, the streak was boo-ed back to the minors.

Marketers and media planners should take a step back and think about the fans of the game – after all, without the fans the game wouldn’t exist. We’re not tuning in for logos or advertisers. We’re there to win and lose with our favorite teams. While advertising and sponsorships are a big reason I can watch just about every game the NHL season has to offer, I still feel like the line has been crossed. The one thing fans are trying to focus on is at war with mountains of logos.

And it’s losing.

Notes on procrastination

January 24, 2011 by Leilah Ambrose

Illustration by Brian Ross

“To-morrow, and to-morrow, and to-morrow,
Creeps in this petty pace from day to day,
To the last syllable of recorded time;”
[Macbeth Act 5, scene 5, 19–28]

Shakespearean scholars maintain that Macbeth is reflecting on the pettiness and fleeting nature of existence. I would suggest that this soliloquy can also work well as a poetic excuse for avoiding one’s to-do list.

The month of January seems to be characterized by the tragic tug-of-war between the noble intentions of Accomplishment and the compulsive stubbornness of her younger sister Procrastination. In fact, one of the variables used in calculating Blue Monday (the most depressing day of the year) is the failure to make good on New Years resolutions.

Herewith a smattering of videos and articles on the theme of action and delay designed to further impede your productivity.

On Procrastination

Procrastination

Johnny Kelly produced this addictive animated film for his Masters in animation at the Royal College of Art. A decidedly insightful and terrifyingly true celebration of distraction.

Later

An in-depth New Yorker piece on why we procrastinate, and what it can tell us about ourselves.

On Accomplishment

Getting Creative Things Done: Fitting hard thinking into a busy schedule

Behance’s brilliant 99% blog often has excellent articles on creative process and insights. This quick piece gives tips on how to produce high-quality work, regardless of how crammed your Calendar is.

Three Ways to Help People Get Things Done

Author and pundit Seth Godin outlines some tactics that can help enable your employees to accomplish great things.

Pop art with a purpose

January 21, 2011 by Kathy Herrera

Illustration by Julia Morra

Banksy’s recent film ‘Exit Through the Gift Shop’ is an interesting and eye-opening piece of work, not only as a documentary but as commentary on a kind of modern art. And I’m not just referring to street art – I mean branded art.

A number of talented street artists have been hard at work establishing their brands in very public places – from stenciled celebrity paintings, tiled mosaics à la Space Invaders to a classic London phone booth sculpture. This has attracted significant attention from “real” art buyers and placement in reputable galleries that ordinarily champion the like of Chagall and Warhol. You know you’ve hit it big when your piece is on a Sotheby’s block and Brangelina shows up to your art show.

Street art’s leap from a perceived “desecration of public space” to respected mainstream creative endeavor got me to thinking about its parallels with advertising. Thierry Guetta, the unofficial star of “Exit Through the Gift Shop” may be a slightly deranged shopkeeper with no artistic background on the surface, but nonetheless formulaically established himself as a successful street artist virtually overnight. His shrewd ability to shape behaviour makes him – at least in my eyes – a bit of a marketing maestro. Guetta observed that instantly recognizable images evoke an emotion and response, and so created a credible street art persona – Mr. Brainwash – who curated a massively successful art show that featured hired artists. Over the course of the film, we come to learn that MBW had more to do with hyping the show than developing its original content. His approach: identify classic images that are most likely to inspire a response from his target community (Elvis, Marilyn Monroe, the Campbell’s Tomato Soup can) and let the hired help do the rest. His art was spinning bad press into PR, and turning cheaply commissioned art into millions. The result was a public demand so great, that he was forced to extend the show. He is still rocking today.

What other parallels exist between street art and advertising? To my mind, it’s hard to discount the passionate response for and against each. Take Shepard Fairey, for instance, the man whose iconic rendering of Obama became the visual locus of the campaign. Despite being a Time magazine cover, Fairey’s Obama work still sparked a legal battle with the Associated Press, who claimed that the root photograph used to create the Obama image is their intellectual property. Recently, AP bowed to the notion that elevating their source material to the realm of art could be mutually beneficial, and has initiated a controlled collaboration with Fairey. However, the point is still well made. On one hand, you have the public who are learning to embrace the graphic style and the grassroots spread of street art. On the other hand, you have corporations who will refuse to see past the “graffiti” or copyright aspect of this form of art. Similarly, advertising has a passionate following of those who live and breathe great creative executions – and those who can’t see past the “sell.”

A quick search online reveals that the movement to embrace street art is well underway. From graffiti furniture to street art baby shoes – these are just a couple of examples of the public’s blossoming appetite. Imagine if advertising was regarded as artful enough to generate demand for it to be printed on clothing, mounted on walls (outside of boardrooms) or made into a lamp.

Fundamentally, both street art and advertising exemplify pop art  with a purpose. And while there are certain examples of high artistry in advertising, we can still afford to take a cue from the iconic cleverness of some of today’s best street artists. To do this requires a lot of confidence  on the part of our clients and our creative teams, to be sure. But when you look at how the public is already interacting with street art, it seems obvious that the time for branded, iconic art is now.

We could learn something from Mr. Brainwash, I think. Perhaps the marketing geniuses need to channel a bit more reckless eccentricity. Or, perhaps, reckless eccentricity should play more of a role in marketing.

What dreams are made of

January 20, 2011 by Randy Stein

Illustration by Nancy Ng

I heard the most depressing radio commercial on my way into work this morning. Perhaps the most depressing commercial I’ve ever heard. And no, it wasn’t a PSA for breast cancer, or animal welfare, or anything of the like. It wasn’t even for a “serious” issue like life insurance. In fact, the product being advertised wasn’t serious at all. It was for a lottery. Yeah, a lottery.

What I found so unsetting was the premise. To be clear, I’m not complaining about the creative (it caught my attention after all), but rather the premise behind the creative. The idea of the spot was that someone had given up on their dreams because they stopped buying lottery tickets. To be more precise, the person’s “dreams” were actually speaking to them, wondering why they’ve given up on them… because, yes, this person had stopped buying lottery tickets.

Really? Lottery tickets? That’s how you achieve your dreams? The thought makes me sick. The fact that it’s a government agency behind the message just adds insult to injury. “Hey Kids, if working hard or getting an education feels like too much work, you can always fall back on THE LOTTERY!”

Ugh.

Now, I have no illusions as to what we do. I don’t personally believe that we as advertisers are here to make the world a better, kinder, more virtuous place. I have no issues with a deodorant suggesting that if you use their brand, you’ll instantly become more attractive – especially to six-foot tall supermodels. They have every right to suggest that, and the consumer has every right to believe it – or not.

I’ve been trying to pinpoint why this radio spot depresses me so. Maybe it’s because I suspect that a core group of the target market actually believes the message. Or maybe I’m just disappointed that they couldn’t find another way (or a less overt way) to remind me to buy lottery tickets. Whatever the reason, it bummed me out.

Of course, it’s nothing that $46,000,000 won’t fix.
Which I believe is the prize in this week’s draw.

Share pretty

January 19, 2011 by Steven Hudak

Illustration by Brian Ross

The idea has been approved. The creatives have stayed late (and the development team even later). You have gone through the site a hundred times to make sure your carefully sliced navigation looks great in every browser. You take a deep breath and click “Share on Facebook,” mentally preparing for the barrage of street cred that only social media can satisfactorily deliver.

Your jaw slackens as the face of your site on Facebook finally loads. Careless shreds of copy, slapdash pieces of imagery. Certainly nothing representative of a team’s sacrifice of three Saturdays, logical mealtimes and a 3rd wedding anniversary.

Wringing your fists at the Internet gods, you change the images, throwing your logo in as replacements, renaming, reconfiguring. After all, what good is a perfect navigation if no one wants to use the site it’s on? You share again, no change. You try different computers, no luck. You try different user accounts, to no avail.

But wait. There is an explanation, and, thankfully, a solution.

Facebook shares 1,000,000 links every 20 minutes. To better manage this they cache shared link data – or, in normal person terms, they locally store information about the websites that get shared. The cache helps not only speed things up, it also properly sizes all the content to keep Facebook’s look and feel consistent. On the other hand, it needs to be cleaned once in a while. That is where the Facebook Lint-er comes in.

Enter your website’s URL and it will clean their cache and grab fresh copy and images. It will also show you the debug information, where they’re getting the link information from, and a copy and paste option for creating a “like” button.

So go forth, use this information, and keep your social shares as breathtaking as they deserve to be.

I don’t have the stomach for this

January 18, 2011 by Leilah Ambrose

Illustration by Julia Morra

But, perhaps, you do.

I’m a creature of habit in the mornings. If I can fall out of bed, aim a blow dryer at my skull and crawl into a subway car, I’ve won half the war on coherence.

If, however, I’m looking to throw the “V for Victory” over 8:30 a.m in -20°C, I’ll grab a Grande mild with milk. A Tall is too small. A Venti turns me into a foaming, glassy caricature. I know my limits, and what happens when I gleefully reject them.

So when I say that a Trenta-sized coffee would lead to madness, destruction and terror, I know of which I speak.

The “Trenta” is Starbucks’ new Man vs. Food-sized cup that has a full 7 ounces on the Venti. Granted, it’s only debuting in 14 states. And granted, it is only available for iced coffees, teas and lemonades. But I can’t help but be curious about the focus group research that leads a company to trump the size of an already gargantuan offering. At 31 ounces, the Trenta is larger than the average volume of a human stomach. I imagine line graphs indicating year-over-year increases in human thirst. Psychological profiles around beverage size and competitive consumption. Concept sketches of customers falling into swimming pools of Tazo.

It seems to me that size has become as valuable a marketing driver as innovation. Though we’ve grown accustomed to 99 cent tubs 0′ Slurpee at 7-Eleven, it somehow still surprises me when I see companies like Starbucks step in line. Championing consumption is one thing. Celebrating it is the realm of Texan steakhouses and theatre concession stands.

What do you think – is 31 ounces a viable product innovation? Or does it compromise Starbucks’ (somewhat) refined coffee house image?

Is advertising evil?

January 17, 2011 by Daniel Gerichter

Illustration by Julia Morra

It is remarkably easy to demonize advertising. I have been directly involved in (or at least within listening distance of) countless “advertising is evil, dude…” arguments in my lifetime. The points that are made are pretty standard, and I’d like to reiterate them for your perusal and, hopefully, commentary.

Close your eyes, please. Imagine yourself sitting under a tree, surrounded by other buddies in the liberal arts. Some eat veggie burritos, while others gently tap the djembe they got this past summer. The subject of advertising comes up, and sides are taken.

Argument 1: It is difficult to imagine a social ill that advertising doesn’t directly or indirectly sponsor.

From fanatical materialism to impossible body image, misogyny and disregard for global issues, advertising distorts perceptions. And what’s worse, it does it through messages and scenarios that are patently false or unattainable.

Counter argument: People can buy into or check out of what advertising portrays on their own.

It’s insulting (and terrifying) to imagine that people are fundamentally incapable of discerning between fantasy and reality. When people crack open their favourite beer, they intuitively know that a cabal of bikini-clad coeds won’t parachute in for the party. Similarly, they know that buying Jimmy Choos doesn’t get you front row at New York Fashion Week. If that’s not the case, we’ve got bigger issues to address than advertising.

Argument 2: The money that is placed into advertising would be better spent elsewhere.

If even a fraction of the dollars allocated for advertising were put into any one cause or charity, it would have a massive global effect. There is so much weight placed on our need for stuff. Even a sampling of this effort could facilitate change. The advertising industry knows that it has this power, and doesn’t use it. That’s just evil.

Counter argument: There are lots of examples of corporate responsibility and advertising living side-by-side.

It’s not the industry that makes these decisions, but even so, the more social advertising gets, the more marked the opportunity for charity and social awareness to unite with a bottom line. Examples are myriad – from big international campaigns such as the Pepsi Refresh Project, to national campaigns like the recent Snack Pack Share a Smile campaign. It is so easy to look around, see what’s wrong, and then use advertising as the culprit. But it’s more insightful to imagine how the principles of advertising can be applied to causes to raise their profile.

Argument 3: What about the Dionysian orgy of ads in Dundas Square? Eyesore.

No wonder we have become so attention deficit – at any given time we’re targeted by fifty gargantuan, flashing ads. Public squares like Dundas Square in Toronto would be a much more viable public space if we dispensed with the heavy sell. Even beyond aesthetics, distracting advertising can be dangerous. Consider all those billboards during the morning commute on the Gardiner Expressway. Isn’t our attention better focused on the road?

Counter argument: Good advertising in proper context makes sense.

Times Square is virtually unimaginable (since its earliest days) without advertising, and Dundas square was envisioned as Toronto’s answer to it. It acts as the retail core of a thriving metropolis, so advertising makes sense. And yes, bad advertising can trivialize public space. But good advertising can entertain, decorate and elicit feelings. No one hates on well-executed ads, no matter how much they hate the business.

You may open your eyes now. Call me a cog in the machine, but I’ve never believed this business to be evil. From an early age, I analyzed ads from both perspectives. Everyone is loyal to one brand or another. If you’re reading this, you already have steadfast opinions about the browser, computer and OS that made it all possible. Besides, evil is a harsh word. Landmines are evil. Toddler pageants are evil. Autotune is evil. Durian fruit smells evil. To my mind, advertising is simply a means of communicating.

What do you think?

Grip Ltd. presents: 101 Thoughts on Advertising: Part 5

January 13, 2011 by Big Orange Slide

Illustration by Brian Ross

A new years brings new inspired thoughts from our series of musings on the industry we work, drink and play in. As of right now, the Grip collective considers that

Advertising is:

32) standing between me and my Pulitzer Prize winning stage play.

33) fraught with too many synergies and/or touchpoints.

34) the ticklepoint between art, anthropology and economics.

35) about action – which speaks louder than words.

36) about telling complicated stories in simple terms.

37) distilled from a fermentation of the consumer and the subtle aroma of product.

38) a cake made entirely of icing.

39) what Mad Men would be like if all they ever did on Mad Men was talk about Mad Men.

40) about conjuring fun from nowhere.

41) an emotional process of seeing how great ideas may still be wrong.