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Big Orange Slide

Thursday, February 23rd, 2012

Grip interviews: Jean Marc Leclerc

February 28, 2011 by Leilah Ambrose

Illustration by Colin Craig

Jean Marc Leclerc is Assistant Vice-President, Marketing at Honda Canada Inc.
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1) How has the role of Auto Shows shifted over the decades?
Instead of focusing on showcasing the cars, it’s more about showcasing the brand. Attention is paid to setting a brand mood in the displays. In years past it was pretty much just about the vehicles.

The other change point is that it’s evolving from being a show about pure selling. You used to have salespeople manning the booths. Now there are customer service people that answer customer questions, so there’s no perceived pressure to buy or sell at the show.
In a showroom you expect someone to try to sell you something. At the Auto Show, you have the opportunity to take advantage of a more leisurely environment – hang around the booth and have your questions answered, without feeling like you’re being pushed to buy.

2) As you see it, what are the greatest opportunities at the Auto Show?
From a consumer standpoint, it’s shopping under one roof. Otherwise, you’d have to subject yourself to a lot of dealerships. One day at the Auto Show can reveal a number of opportunities and there are certain advantages there to being able to take in what’s new. Going back to my point on branding, a lot of booths also set out to entertain the visitor to make their experience more memorable. There’s lots going on. It’s a fun place to be.

If you’re in the market, there’s no doubt that it’s a really good platform to do the shopping. Ask the questions that aren’t clear from the information sources at hand. You can get that stuff from the horse’s mouth at the show.

Obviously, people also like to see things that may be out of reach like Lamborghinis or old cars. They may not be looking to buy these things for themselves, but it’s a point of interest – of entertainment – for them.

3) Has the digital age impacted how you approach the Auto Show?
Well – not entirely. The Auto Show is also about people wanting to touch, feel, smell and kick the odd tire. This is not an experience that’s easily had in the digital space. In my mind the digital space is valuable for finding information and comparing peoples’ opinions. That being said, the two worlds can co-exist.

I think that what digital does for us is to spread what we are introducing at Auto Shows or events that much more quickly with the proper use of social media.

4) Are you seeing more use of the digital space within the context of the Auto Show?
We’re obviously just in our infancy there. I can say that we use it to broadcast our launch activities on press day. We work with our media and new PR company to put all our material out into a social media setting. If you enter any search terms around the launch of the new Civic, you’ll likely land on that page and be able to view the videos and get the information that was available at the time.

When we launched the Civic we offered some kiosks where the visitor can participate in a community response to the Civic, and also enter a contest to win some prizes. We also use technologies like QR codes to engage the customer at the show.

I know also that some of the motorcycle and power equipment shows we’ve been attending have given customers an opportunity to get on the CBR250R – a new bike we’re launching – and lean the bike into a twisting road. They can also take pictures to take away with them. But again, the bike is physically present, so these digital opportunities feel that much richer.

5) How is the Auto Show different from the POS Auto Mall?
At the Auto Mall you still have to jump from store to store. You’re going to be assigned to a sales person. Some will be more forceful than others in asking for the sale. There’s nothing wrong with that. But it depends on the part of the shopping or buying process you’re in.

It’s also about time management. You would have to invest more time if you were going to try to get the same experience in the Auto Mall. Like the Auto Show, there are a lot of stores in the Auto Mall, but it would take you a lot longer to get the information you’re looking for.

On the flip side, I think there are certain advantages to the Auto Mall. If you’re looking for a test drive, that’s where that would happen, but that’s probably happening when you’ve already narrowed down your selections to 2 or 3. You can’t get that at the Auto Show for the most part. I know that there have been some attempts in the past to make that a part of the show, but it’s very difficult logistically to make that happen.

6) Why do big brands bother to display? What’s in it for you guys?
Well, a lot of people show up. But you have to be there. It’s an event where everyone is given an opportunity to participate and you need to put your best foot forward in informing people about what your brand – and your cars – are all about.

Obviously, the ROI is very difficult to measure, although we are doing things today that were not possible a few years ago, like some data capture to communicate with our visitors.

7) So a little more on your return on investment – do you find that there’s a surge of interest in your dealerships almost immediately after the event?
There used to be. Five, six even seven years ago there would be a decline in January or February, and then the Toronto Auto Show would sort of kickstart the selling season. The theory was that people would show up at the show, make some selections, and create traffic into the showrooms.

Again, precise ROI is hard to measure. There are so many more variables at play than just the Auto Show. As you advance in the year – the offers get more aggressive from some manufacturers. So the Auto Show is more about upping the ante on the tactical side.

The data capture process that we’re employing now will give us a better chance at putting a dollar figure against our return on investment. If we put visitors into the CRM funnel and gauge their habits, we’ll be better able to justify more investment in the Auto Show. Or on the flip side, we might learn that we need to pull back a little bit.

Love at the Auto Show

February 24, 2011 by Jacoub Bondre

Illustration by Julia Morra

At this point in time, practicality is very top-of-mind for consumers. Rising gas prices, climate change, and the economy have consumers looking for vehicles that will meet their needs and desires, while being light on their pocketbooks and friendly to the planet.

But I’d argue that buying a car is almost always an emotional decision. There’s a reason that car marketers appeal to the emotional aspect of driving – the freedom, the luxury, the comfort, the perks. The car on the lot that tickles your imagination will likely be the one you drive off in. No matter how we try, what we feel about a car will ultimately influence our decisions.

At first glance, these forces seem opposing, but they are not mutually exclusive. This is the way I approached this year’s Auto Show.

Now, I’m in the market for a new car myself. I would like something fun and sporty, light on emissions and roomy enough for my family. I wanted to see which manufacturers presented their offerings in a way that moved me, while making me feel like I was being practical in my search. Here are the three major brands that did it right at the Auto Show, and the three that disappointed me.

Those who showed up:

Honda
Full disclosure, Honda is a client of ours. But that’s not the only reason why I felt they stepped up to the plate. Honda seemed to respect the consumer better than anyone else. They showed off their models in the context they would actually get used. The Civic, Accord, and CR-Z were fully decked out in high-end aftermarket audio equipment. The SUVs, crossovers, and other vehicles were displayed with stuffed trunks. All this was combined with a spacious floor area, great lighting, and a really warm, yet forward-thinking feel.

Honda invoking its racing heritage

GM
Chevy brought me back to a time when the muscle car was king with their museum-like approach. They didn’t cleave to newer models, preferring instead to show off the legacy Camaros and Firebirds from the 50s and 60s right up to the present day. These classics were presented alongside the various model versions of the 2011 and 2012 Camaro. For a good 20min I was convinced my next car was going to be a Camaro. Then I sat in one. The trim level was similar to that of an ‘87 Hyundai Pony.

Vintage Camaros

Nissan
The people that were manning the much smaller Nissan booth were friendly and passionate about their vehicles. They knew everything about the vehicles they were selling, from BHP to cup holder specs. They were also armed with arguments as to why each vehicle could provide bang for your buck.

Nissan 370z and a very interested onlooker

Those who let down:

Volkswagon
Great brand, but their booth felt like an IKEA show room with no one in it. As the lone person walking through the expanse, I was approached by a CSR. The pitch? I give them my personal information, right down to my mailing address, and in exchange, I will be entered into a draw for a laptop bag and coffee mug. Needless to say, I left.

Ford
This is a company trying really hard to bring value and looks to the market. I was expecting a strong presentation from the once-proud giant. What I got was lack of rhyme or reason, bad lighting, and a magician drawing the crowd away from the cars to show card tricks.

Toyota
I like Toyota, but was disappointed that they only showed their 2012 line-up. No more, no less. Their 7-seat Prius looks exactly like their 5-seat Prius. Which, come to think of it, resembled pretty much everything else. I felt it was worse than generic, it was transparent.

With the exception of a tuned version of the odd $250k Mercedes, most manufacturers treated the Auto Show like an extension of a showroom. In the end, I was surprised at the lack of focus on both the practical and the passionate.

If technology or pageantry are on reserve, then auto marketers would do well to remember why consumers are coming in the first place – their love of cars.

What will the Auto Show of the future look like?

February 22, 2011 by Big Orange Slide

Please leave your response in the comments section below

Auto Shows have been prime venues for auto manufacturers to showcase their new technologies, hottest designs, and brand evolution for decades. Given that the Canadian International Auto Show opened this weekend in Toronto, the Big Orange Slide is going to spend this week delving into why Auto Shows are important for automotive marketers, and where the opportunities lie going forward.

Whether you work on automotive brands, for an auto manufacturer, or just go to see pretty new cars tell us – what will the Auto Show of the future look like?

This post brought to you by…

February 17, 2011 by Warren Haas

Illustration by Julia Morra

When winter comes I find myself watching a lot more sports on TV than usual. It’s not just that the weather’s cold, but there also happens to be the Super Bowl, hockey and March Madness. And while watching one of these many games, in particular a recent hockey game, I noticed an increasing trend in sports television sponsorship.

We’re already exposed to a great deal of ads in sports, but the other night I discovered that the Washington Capitals weren’t on a power play, they were on a TurboTax Power Play. It immediately caught my attention because my friend and I looked at each other and said almost simultaneously “the what power play?” It’s not that I object to parts of sports games being sponsored – far from it, but it did get me thinking: where exactly does it end?

We already have things like the Budweiser Cable Cam in the Super Bowl and the Jobing.com hockey arena, but those aren’t part of the game itself. If power plays are being sponsored, how soon until every sports play becomes branded?

Passes brought to you by FedEx?

Touchdowns sponsored by Mr. Big?

Home runs courtesy of a Acme Fencing Co.?

I’m willing to accept that pro athletes and sports broadcasters make exorbitant salaries these days and money needs to be made in order to pay them, but at what cost to the game? How much branding can we take before it borders on the parody we saw in Baseketball? Watching sports might feel as stupid as that movie. I fear that if every part of a sport I love gets sponsored, I’m not going to be all that interested in watching it anymore.

It would be really hard to cheer for the Maple Leafs if they ever won a championship again and the trophy they received was the Eggo Waffles Stanley Cup.

Teasing the music

February 16, 2011 by Miranda Voth

Illustration by Julia Morra

Ed. note: In a curious turn of events, two Grippers unexpectedly wrote on two aspects of a similar subject this week. So now, a second (and slightly more musical) look at novel uses of teasers.

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When you think about it, film trailers may be the best part of the movie theatre experience. Short, sweet, exciting. Stirring music paired with the better (and sometimes the only good) parts of the movie. Recently, I’ve started to notice the music world adapting this idea too. Allow me to introduce you to the music video teaser.

Traditionally, music videos are just the length of an average song – a short format glimpse into an artist’s world. In some ways, they bolster the artist’s brand, and act as an ad for a multitrack album. In a similar way that brands ran previews for Super Bowl ads this year. the music industry has taken to building hype by releasing ads for music videos.

The first music video teaser to make a huge splash last year was for Kanye West’s song “Monster.” The video has all but disappeared from the Interwebs (including Kanye’s page), and can only be found on random blogs and YouTube pages. The teaser, created by HipHopConnection.com, took the form of a 40-second short film, featuring clips of Kanye, Jay-Z, Nicki Minaj and Rick Ross – as well as a series of somewhat over-the-top images of Kanye rapping. The upshot: everyone from Perez Hilton to MTV to news outlets in Australia were talking about Kanye’s misogynistic, racist, shocking, awesome, genius upcoming video before it even came out.

It did the trick: Get the press, build the hype and get millions of hits on your video on release day. That being said, I still like the Muppet version better.

Most recently, a music video teaser has been released for Britney Spears’ upcoming video for “Hold it Against Me”. Being Britney’s first single since…well, let’s just say that finding footing with any audience is key. Her first teaser was timed to release at 13 days to the launch of her video on YouTube. The curious piece? The teaser itself has over 1 million hits.

I’m impatient, but must admit that anticipation sometimes trumps the actual event. Whether or not the videos for Kanye and Britney are valuable artist experiences is almost beside the point. They are very measurable ways of determining public reception of the track – and very tangible ways to get people talking.

Advertising for advertising

February 15, 2011 by Julia Morra

Illustration by Brian Ross

Advertisers refer to a mysterious, enigmatic “clutter” that must be broken through. Naturally, after spending time and money on a project, the last thing you want is for your work to be overlooked – especially if the project in question is a multi-million dollar Superbowl spot. Whereas the work used to have to speak for itself, there has been an intriguing new trend: advertisers promoting their work before it is released.

In other words, advertisers are now advertising for their upcoming advertising.

Super Bowl spots have hype built into their placement. This year, however, we saw a few spots that offers up trailers before they even aired. Pre-game teasers were released weeks in advance, and brands told their audiences to “watch for our Superbowl ads.” The 60-second “Wild West” Budweiser spot was preceded by a 15-second sneak preview titled “Giddy Up” that was released a week earlier. Groupon released a teaser about a Groupon addict that was twice the length of their much-derided (and, eventually, pulled) spot.

Of course, teasing content in the same way motion pictures do presupposes that advertising is content worth advertising. You’re not likely to see teasers for a furniture blowout sale tout, but you would see them for something of surpassing story value or craftsmanship. Even more so now that advertisers are looking more and more at the possibilities of branded entertainment.

Take the example of branded short-filmmaking. Hugely popular in the fashion and automotive industries, this form of communication combines brand values with the art and entertainment value of film. Great examples include: BMW’s “The Hire”, Louis Vuitton’s “Hide & Seek” and, I’d argue, Tom Ford’s feature length film “A Single Man.”

Prior to launching branded shorts, it has become common for companies to circulate online trailers to promote the film. Previous to the release of the trailer, footage is often leaked intentionally to media outlets. Before you know it, the impending short-film – fundamentally an advertisement – has its own media buy, press release, movie trailer, and trailer teasers.

The creative pieces we produce are what we have to offer audiences. The goal should be for an audience to buy into a brand for the artistry of its communications. In the case of branded content, advertising is adopting the attributes of longer-format entertainment pieces. But does spending huge amounts of time and money on your typical mass campaign mean you should promote the shit out of it? In one camp, advertisers should aim to have the work stand on its own. On the other hand, there’s an argument for giving the message more of a fighting chance.

Is the promotion of advertising just part of a healthy integrated campaign? Or just milking it?

What is your favourite brand for lovers?

February 14, 2011 by Big Orange Slide

Please leave your response in the comments section below

Blame halitosis

February 11, 2011 by Sara Vinten

Illustration by Julia Morra

Once upon a time, the word ‘halitosis’ was invented to make ‘bad breath’ sound like a legit medical problem. And it was done to sell more mouthwash. Advertising in particular is often blamed for bastardizing the English language. Truth is, advertisers weren’t the first to invent new words.

Shakespeare did it too.

In fact, the famous playwright invented thousands of words, including ‘excitement’, ‘eyeball’ and ‘puking’. Yes, ‘puking’. (Giggle away, but next time you’re hugging the toilet bowl, I dare you not to think of Shakespeare.)

What makes these words different from the ones an advertiser might coin?

Like Shakespeare’s contributions to the English language, new words are generally invented to fill voids. More modern examples, like ‘googling’, ‘unfriend’ and ‘bbm’, are used to describe new technologies or actions that never existed before. Most people seem okay with those neologisms, judging by how often they come up in our everyday vernacular.

So what’s the big deal with other void-filling words? Take for example ‘snackify’. Is this the kind of new word that’s provoking the backlash? It does fill a void, I mean, there’s no other word in existence that you could possibly use to describe the action of making a beverage more snack-like. But the actual purpose of the word seems pretty absurd. Then again, if ‘snackifying’ were to become the next big culinary movement, I bet we’d all reconsider.

When it comes to language, the line between bastardizing and evolving is all a matter of opinion. The fact is, no matter what you think, it’s not going to stop. The world is rapidly changing and it makes sense for our language to evolve along with it. Besides, people as a whole are more than happy to embrace technological advancements, so why not linguistic change?

Now, if you’ll excuse me, it’s time for my daily snackified beverage.

AOLopoly

February 10, 2011 by Steven Hudak

Illustration by Nancy Ng

In a move that surprised many, AOL has purchased one of news media’s great success stories, The Huffington Post. This really isn’t a surprise, as AOL has been trying to invigorate their company since it moved away from being an ISP towards being a content provider. The transition started long ago: in 2005 they purchased Weblogs Inc., the parent company of Engadget, Autoblog, Joystiq, TV Squad, TUAW, and Download Squad. Since then they’ve been busy purchasing independent properties like TechCrunch, 5min, MMAFighting.com, and GameDaily. AOL rounded out their portfolio with non-content producers like UserPlane and About.me for social networking, Bebo for instant messaging, and various email services.

In total, AOL has spent $9.36 billion on purchasing other companies. Regardless, jokes have circulated that much like Yahoo, AOL is where tech companies go to die. Those who remember Netscape (so long ago, right?) can appreciate what purchasing it for $4.3 billion amounted to.

Now, I can appreciate the fact that a new media company needs eyeballs to be successful. My concern lies primarily in whether the particular types of acquisitions could breach protectionist rules. Microsoft has been sued repeatedly for packaging their browser into their operating system, yet no one has looked at AOL packaging their advertising into their content.  Most of their purchased properties show up in the top 5000 sites in the world on Alexa. They are clearly placing their investment on content relevant to decision makers and influencers. Consider it, for a moment, through the lens of “world’s most expensive ad buy” and you’ll see the pattern I’m hinting at.

Could AOL’s board sweep mean a monopoly on a key demographics for advertisers? Could it impact how and where you advertise?

Lessons in branded entertainment from the age of Zubaz

February 9, 2011 by Trevor Gourley

Illustration by Josiah Bilagot

Consumers fast forward through commercial breaks on their DVR, or – the horror – download movies and TV shows free of advertisements altogether. Print ads often go unread, along with the newspapers and magazines they appear in. Online, marketers clamor for a respectable clickthrough rate and a few seconds of interaction time is considered a small miracle. It’s no big news that increasingly media-savvy and technologically aware consumers are finding ways to skirt around the commercial intrusions that lay before them.

So what are we, as advertisers, to do? Raise our fists to the sky and accurse Al Gore for inventing the Internet? Pack up our desks, quit making excuses and make good on our dream of auditioning for Cirque du Soleil?  Or do we evolve our communication from intruding in on the entertainment to being the entertainment itself? This brings us to branded content. Most people reading will already know what this is; the blurring of the line between a promotional message and entertainment resulting in a positive connection between the brand and consumers.

Though the relatively recent decline in the effectiveness of traditional advertising has flung branded content to the forefront of the industry today, one of the most successful examples of branded content is almost two decades old.

So put on your Zubaz pants and Velcro up your LA Lights because we’re going back to the ’90s.

You are now in the living room of my babysitter. She has thoughtfully purchased a Super Nintendo for her children, but unthoughtfully purchased only two games: the 1994 edition of Sports Jeopardy and Cool Spot, a video game released for the Sega Genesis and Super Nintendo in 1993. You played as Spot (then-mascot for 7-Up), collecting 7-Up logos and caps while jumping on carbonated bubbles to free fellow 7-Up mascots from captivity. The game was essentially an advertisement for which the consumer paid $45 and, if the game was played to completion, guaranteed around 6 hours of brand interaction. It was the most diabolical advertising stunt ever – a media buy that paid for itself and promised for thousands and thousands of hours of uninterrupted promotional messaging.

Problem solved?
So there you go – that’s it. Just round up a couple programmers, motion animators and level developers, give them all the Mountain Dew Code Red and Hot Pockets they can handle, and lock them up until they spit out a branded video game, right? Unfortunately, it’s not that easy. It’s not enough to port Ronald McDonald’s head onto a 3d vector, give him a skateboard and have him kickflip over a sleeping Grimace for McMultipliers. Aside from being a shameless plug by 7-Up, “Cool Spot” was lauded for its graphics, intuitive controls, music and design. It was as entertaining to the consumers as it was valuable to the marketer.

If content comes first and messaging comes respectfully, you’ll find consumers come willingly.

This same principle can be applied to all branded content. You can’t just phone it in and produce some second-rate Clearasil webisode about coping with problem skin, or produce a 5-and-a-half minute oratorio on product benefit. If the goal is to have consumers discover you through the entertainment and value you produce, you have to earn it. If we are going to try and compete, we have to approach branded content with every bit the same level of craft, care and creativity as the entertainment industry.

Now I return to my search for “Cool Spot” on eBay.