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Big Orange Slide

Wednesday, May 23rd, 2012

When big telcos get disconnected

April 7, 2011 by Sylvie Chicoine

Illustration by Julia Morra

In the same way that the music industry was slow to embrace the open sharing of music, so too are the telcos in responding to the rise of streaming entertainment. Service providers like Netflix, iTunes, and TekSavvy have turned into serious contenders when it comes to TV and Internet offerings. And Rogers and Bell should prepare themselves for some major competition.

It’s no surprise that a recent comScore survey established that the amount of video content people are watching has exploded over the past three years. YouTube is at the head of that movement. With over 2 billion views per day it has been partly responsible for the shift in behaviour from watching TV on the tube to watching it online. Now users are willing to pay for that streaming entertainment.

Grip Group Account Director/Media Maven, Kristina, is one of those people. Kristina replaced her Rogers Internet and TV services with ones like TekSavvy, Netflix, and iTunes, and her yearly costs have dropped from over $2,400 a year to under $1,200. She did run into some challenges during the transition; for example, Netflix doesn’t always have the most recent TV series episodes available and she sometimes misses channel surfing. Regardless, Kristina’s consuming as much content as she was during her Rogers days (if not more). Only now she gets all the content she wants, along with some serious cost savings.

With the number of people like Kristina switching over to streaming entertainment, I’m waiting to see how, when, and if the telcos will respond. Rogers, for one, seems reluctant to adapt to new trends. With the number of calls and direct mail pieces I’ve received from Rogers pushing their home phone service, it’s clear they can react to a dying trend, but what they really need to do is react with as much gusto to a growing one.

My guess is the rise of streaming content will eventually force the telcos to make their pricing more competitive. Either that, or Rogers will simply buy up Netflix and TekSavvy and expand their properties on the Monopoly board. The latter seems more likely.

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