The black bar above your Google browser? Yeah, that’s a thing.
Yesterday, Google launched Google+, a service considered to be its greatest challenge to Facebook – and indeed, one of its most ambitious projects to date. Yes, there are the requisite bells and whistles to get “social media experts” and webgeeks a’Twitterin. However its major strength may lie in whether it can reposition Google from being a massive conduit of information into something with personal, social value. In some ways, Google+ can be regarded as a rebranding experiment.
This is obviously not the first time Google has taken a stab at the social circuit. Projects ranging from Orkut to Wave to Buzz experienced varying degrees of popularity, with Buzz coming under particular fire for privacy issues. And while Google themselves are still careful to indicate rough patches in terms of user experience and bugs, they are drawing the line in the sand. Instead of emulating Facebook’s approach to batch socializing, Google is attempting to reposition the future of search through heavy personalization. In their words: by “bring[ing] the nuance and richness of real-life sharing to software. We want to make Google better by including you, your relationships, and your interests.” In doing so, its possible that they could tip the scales of being perceived as a utility to a natural social hub.
Google+ is made up of a few different methods of social communication. But just as some telcos allow you to create small groupings for free calling, it is fundamentally based on “Circles,” or groups of relationships made up of contacts you define yourself. Google recognizes that you presumably wouldn’t share the same information about yourself with your parents as, say, with your closest group of girlfriends or coworkers. The other features are tailored to a user’s location, convenience and personal interests. “Hangout,” for example, allows users to engage in a video chat-and-share with others who happen to be kicking around the web. “Sparks”encourages users to input their interests for the purposes of receiving relevant news and content, and “geeking out” with other users who share those interests. Mobile users can “Huddle” in group chats on their mobile devices.
A quick poll around the office pointed out a possible hurdle to the success of this project: namely, that Google is a hugely prolific innovation lab. Ironically, their greatest asset can also be considered their biggest tripping point. A rough scan of the lab’s project list yields an exhaustive list of things that calculate, formulate, organize and reorganize. Lots of stuff. Useful stuff. But still, lots of it. Google has hung its hat firmly on the peg o’ utility. And while they do it well and energetically, it remains to be seen if their social project can redefine the trajectory of the company or simply get lost in the shuffle.
The second threat is, well, Facebook. Where users go, advertisers go. And while Facebook’s ad revenue was counted in the billions last year, their privacy settings set off a chain reaction of user drop offs in North America. So the major gambit that Google+ has to overcome, apart from visibility, is the valuation of their users’ privacy. At the moment, the service is available in beta, and only by invitation at that. But their perceived threat can be judged by how heavily Facebook rebutts with the privacy card – a thinly disguised bid to curry public favour and therefore marketing dollars.
So will Google+ be a success? Hard to tell in such early and rarified days. But the point is, they’re going for the gusto. They want their users to feel personally implicated in their services. They want you to use them as a lens through which you broadcast what you care about to who you care about. The question is whether we believe them enough to do it.
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