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Big Orange Slide

Thursday, February 23rd, 2012

Best of October

October 31, 2011 by Big Orange Slide

Illustration by Haley Fiege

October was a truly notable month for the Big Orange Slide. We hit 3,000 Twitter followers, and experienced the most popular post in our short history. And as truly scary as it is to contemplate that tomorrow is November, we can take solace in looking back, and basking in the copious insights and high-larity of our October posts.

iMemoriam - by Leilah Ambrose
Steve Jobs is dead. Long live his creative legacy.

I “like” you. But do you “like” me? – by Jon Finkelstein
Jon ruminates on the importance of reciprocity in a brand’s social media strategy.

Brand new narratives – by Joel Derksen
Public appreciation for storytelling is experiencing a renaissance. Brands who recognize the power of narrative will be the ones to capture the hearts and minds of their audience.

[Infographic]: The anatomy of an agency – by Julia Morra and Trevor Gourley
An agency is comprised of many types. Herewith, an overview of how a handful of them truly operate.

Comment of the Month:

I love the % included in there. The 99% is my favourite part because it really demonstrates the value of unity and the strength of majority. It’s something that is connecting people all over the world, that number has no colour, no religion, no race and no nationality. That part is absolutely brilliant.” – Tanvi Swar

In response to: Q+A: Is “We are the 99%” one of the best slogans to come out in the past few decades?

Food for Thought: No, Siri-ously…

October 28, 2011 by Lauren Aitchison

Illustration by Josiah Bilagot

There’s a certain someone buzzing around everyone’s radars these days. She’s a bit of an enigma. Everyone knows who she is – in fact, millions of people talk to her daily – but no one could tell you what she looks like. You might have encountered her already, even though she only just made her debut on Earth two weeks ago. Who – or what – might this elusive thing be?

Siri.

Siri is the new personal assistant application for Apple’s iOS. Originally available for purchase in the AppStore, Siri was bought out by Apple and is now available only on the much-hyped iPhone 4S. The app uses language processing to find you coffee, put a reminder in your calendar, tell you the weather, and perform other simple actions based on voice activation. While its functionality may seem too good to be true, Apple’s recent TV spot for Siri speaks for itself.

Off the top of one’s head, it’s easy to think of the benefits of using Siri – convenience and access to a wealth of information, to name a few. Siri is a game-changer, and has the potential to be the calculator of the digital age.

But how can Siri be leveraged to promote one’s brand? The obvious answer is something like search engine optimization, which becomes key when plugging into Siri’s extensive search capabilities.

The not-so-obvious answer is to fit your brand in an organic way with the application’s natural functioning. For example, it may be possible in the near future to make an entire product catalogue available at Siri’s disposal. Or to train the app to answer consumer interest questions related to a specific brand.

All of these opportunities can help enhance a brand’s equity – but let’s take it one step further. Meet Beeri, a Rube Goldberg machine of sorts that’s already been created by some invent-repreneurs south of the border. They’ve come up with a way to have Siri pour a beer through a series of simple steps. While it might seem a bit of a stretch, this could prove to be a mere glimpse into the possibilities that Siri and its successors could represent. Watch the video to see for yourself.

Food for Thought: How can we integrate Siri with our products as a means of expanding their usage in consumers’ day-to-day lives? Are there other applications out there that can be leveraged in similar ways? If so, how can these be used to improve brand image and produce quantifiable results?

Every coffee is sacred

October 27, 2011 by Joel Derksen

Illustration by Brian Ross

I have a confession.

When I’m not using Starbucks to up my cool quotient at the office, I’m happy to grab coffee from the first place that doesn’t have a nightmare lineup. Being a coffee agnostic has allowed me to enjoy (read: judge) the brand experience of a few different places.

Over the last few years, one of biggest changes I’ve noticed in coffee is lid engineering. There seems to be a healthy interest in redesigning lids so that they spill less. Pretty good deal. But it’s baffling that one of Canada’s largest coffee suppliers, Tim Hortons, has failed to switch their lids over. In fact, they’ve been pretty mum on the issue, even as it picks up some chatter on blogs and a few news sites. Yes, I’ve done my research.

Ignoring the fiscal or engineering challenges involved, the chatter got me thinking about brand experiences.

Spilled coffee is an inconvenience, but having all of your competitors offer a better solution to this problem is another realm entirely. Ignoring room for improvement to basic offerings moves it into the realm of a failed brand experience.

Think of it this way: between innovating new donuts, marketing, new contest and events, etc. someone forgot the table stakes: the coffee itself and the “on the go” experience in general.

Starbucks and Second Cup are one thing. But when McDonald’s – a “cafe” bandwagon jumper of the first order – even opts to address the issue, Tim Hortons’ omission becomes all the more glaring. They’re the odd-one out in a world where a few innocuous design changes mean the difference between my soggy jeans and actually enjoying my coffee.

Whether Timmy’s wakes up and notices this silent revolution is yet to be seen, but it’s a good, caffeinated reminder that we need to keep our eye on every part of the brand experience — not just the parts that have maple leaf die-cut sprinkles on them.

A Lanvin campaign I Kinected with

October 26, 2011 by Dave Hamilton

Illustration by Colin Craig

Are you like me? Do you dress up fancy and spend hours perfecting the moves from Dance Central for Xbox Kinect? Okay, me neither. But French fashion label Lanvin’s cheeky mash-up promoting its Fall 2011 collection found its way to my inbox. And I love it.

The video, which has gone somewhat viral, features models dancing to Pitbull’s “I Know You Want Me” from the perspective of the Kinect. I guess what I love is that it ticks all the boxes fashion marketers deem obligatory in showcasing a collection – perfect models, perfect clothes, opulent/textured setting – but still manages to throw a curve ball. Lanvin is having quite bit of fun here, tapping into to a pop culture phenomenon, while still showcasing their clothing and brand aesthetic with a visual sensibility that’s familiar enough not to break their longstanding, high-end narrative.

All in all, I felt it broke the mold for a fashion brand (that dates back to 1909). And it works.

A game changer? Excuse the pun and tell us what you think.

Infographic: The anatomy of an agency

October 24, 2011 by Big Orange Slide

The following infographic was a joint collaboration between Grip’s own Julia Morra and Trevor Gourley.

Illustration by Julia Morra

Food for Thought: A horror movie. Starring…you.

October 20, 2011 by Lauren Michell

Illustration by Josiah Bilagot

Is it a PSA, issuing a warning about giving away personal information? Or, perhaps, a viral trailer for an upcoming horror movie? It’s conceivable. After all, Hallowe’en takes place in only a matter of weeks….
Jason Zada, a digital marketer who has worked on such projects as OfficeMax’s “Elf Yourself” is the man behind “Take This Lollipop,” an interactive experience that brings viewers into the narrative via their Facebook profiles.
While some critics argue that the idea isn’t totally new – Intel’s “Museum of Me” also mines your Facebook account, while a German site places you into a video with a scary ending – there’s no question that “Take This Lollipop” is certainly creating a commotion online.
Fast Company’s Jacob Berkowitz sees past the eerie and is excited by the business opportunities:
“The project isn’t the first social media-connected campaign that makes viewers a part of the story. And the horror execution here may be a little predictable. But the format itself is a great showcase for the potential of socially enabled, seamlessly interactive video as genre entertainment. Here it’s horror, but the device would work in another context and genre. Of course, if this is meant to be a public service message about privacy, it may be a little counterproductive–the video does nothing so much as demonstrate the entertaining upside of making your life an open book.”

Click on the blue lollipop, and see for yourself. I dare you.

Food for Thought: Whether you like it or not, Zada’s “Take This Lollipop” experience certainly is powerful – and incredibly engaging. What can we continue to do to leverage innovative interactive online technology as a means of developing meaningful – and entertaining! – connections between our brands and our consumers?

Brand new narratives

October 18, 2011 by Joel Derksen

Illustration by Nancy Ng

Over the past decade, the concept of a “brand” has changed steadily yet dramatically.
With new technologies, media, and methods of engagement, a company’s brand has had to adapt to new terrain in order to stay competitive. The broadcasting model of branding, with the “one true way” and safe-zones defined by measuring sticks, is an early modernist idea. Now, brand standards must learn to reflect the idea of fragmentation, complexity, and constantly changing points of engagement while still remaining coherent.

How does a brand change from a distinctly early-mid-20th century concept to an engaging, believable and sociable entity?

The answer is succinct and deceptively simple: Brands are for cows. Stories are for people.

Look at novels, fables, myths, legends. Each a testament to how a compelling narrative can transcend generations, ethnicity and geography. The same can be said for mediums — Homer’s poetry bridged the gap between the written and spoken word. The parallel can be drawn to a compelling brand narrative. A good story is transcendant, no matter what the medium, the time, the place, or the way we engage with it.

Which leads to the next question. What does that mean for the modern company? For the past 50-odd years, the brand has been limited to a book that defined typography, whitespace, and printing colours. It was seen as a fixed, immovable monolith in a world where a brand projected into the ether.
It means that we have to let go of our concept of the almighty corporate identity standards that dictate each and every measured movement, and a shift from the prescriptive to the descriptive.

By opening a brand to the idea of narrative, we also have to consider what this implies: A narrative has ebbs, peaks, flows. A narrative has a personality. A beginning, middle and end. It is also potentially flawed.

Creatively, it means development of an authentic voice, one told over years. Even decades.
And it means the willful bending and breaking of pre-supposed “brand standards” to retain an authentic perspective.

Crafting a proper story may take a lifetime. But patience, in this case, will be well rewarded.

Is “We are the 99%” one of the best campaigns in recent memory?

October 17, 2011 by Big Orange Slide

Please leave your response in the comments section below

Food for Thought: Mobile Marketing

October 14, 2011 by Greg Price

Illustration by Josiah Bilagot

Over the past decade, digital has played an increasingly significant role in the overall marketing mix.  Smart brands have embraced this new communication medium as part of their plan, revealing unique new ways of interacting and engaging with consumers.

Then along came the smartphone revolution. Mass adoption of these devices has allowed marketers to stay connected with consumers virtually 24 hours per day. In transit, at the office, during dinner, even while sleeping, smartphones are rarely more than arms reach away. While still in its infancy, mobile advertising and promotional spending in the US is expected to increase six fold over the next five years, from $9.3 billion in 2010, to $56.5 billion in 2015. And globally, location based marketing is anticipated to grow from $2.8 billion in 2010, to over $10.3 billion by 2015. Have a look at the following companies that have found innovative ways of mobile marketing.

Metropoli (or Foursquaropoly) has taken the geosocial marketing platform, Foursquare, and turned it into a city scaled version of the popular board game Monopoly. Users are able to buy and sell buildings in their city, collect rent from check-ins, and grow their wealth with the ultimate goal of acquiring the most sought after properties in their city. There exists endless opportunities for brands to stake their presence and enhance user experiences. Think of retailers like Nike, Lululemon, Booster Juice, and the different ways they might entice consumers into store, and reward them for their loyalty.

Kiip is a marketing solution for mobile gaming.  It pushes rewards to gamers that complete levels, unlock challenges, and beat their opponents. The millions of people that play games like Angry Birds, Solitaire, and Cut Rope, can now be rewarded with real life prizes.  With rewards like food & drink, event tickets, and swag, consumers are finally being rewarded for time spent playing games. Think of how much time is spent gaming while commuting to work, waiting in line, and sitting in class.  Now think of your brand rewarding people for their hard work and dedication.  In the effort to build brand loyalty, it’s hard to beat free rewards.

Groupon Now! puts the consumer in control. No longer do you have to wait for daily emails.  No more skimming through dozens of offers that don’t interest you. Through their website and mobile app, users can define geographical area, type of deal (food, entertainment, activity, etc.), and choose the time of day they wish to redeem.  You’re instantly provided with a list of local deals that can be redeemed within 24 hours.  Heading out for dinner with friends?  Check Groupon Now! to find restaurants currently offering 50% off food and drink!

Food for Thought: The proliferation of smartphones has delivered to marketers yet another new and exciting gateway for consumer interaction.  How can we best utilize this tool for meaningful engagement while delivering greater value to our brands?

I “like” you. But do you “like” me?

October 13, 2011 by Jon Finkelstein

Illustration by Nancy Ng

Attention marketers! Your brand is probably on Facebook, right? And I’ll bet getting “likes” is Priority One because it’s the closest thing you have to a brand relevance barometer. I bet you think the more likes you get, the more you’re in the hearts and minds of consumers. Which in turn gives you permission to fill their news feeds with product information and attempts to create culturally contextual and relevant status updates in the hopes of keeping the dialogue going. Right? Maybe. Up to a point.

But for most brands in the social space, the conversation is decidedly one-sided. Or in the case of the lucky ones where it IS two sided, it’s actually “bilaterally unilateral.” (I just made that up). You talk about what you want. Your consumer talks about what they want. But you pass like ships in the night.

This is a missed opportunity that can actually a negative impact on brand equity, the very thing you are trying to bolster on Facebook. While it takes very little effort for a consumer to “like” your brand, it does take effort to write on your wall or post picture or a video. And when you ignore it, it’s like ignoring a complement; a virtual slap in the face. The inverse is also true. If you take the time to like your fans’ posts, nurture the friendship, even write comments, their love for you will grow exponentially.

I speak from personal experience. There have been numerous times when I have posted videos and pictures to the wall of some of my favourite brands. Usually, it’s me using the product along with a comment about how much I love it. Only twice has a brand bothered to respond. And let me tell you, when it DID, I was really happy about it. So kudos to you, Big Green Egg Canada and Memphis Drum Shop. Thank you for liking me back. You’ve done more than validate my existence. You’ve reinforced why I “liked” you.

Now I know what you’re thinking. It’s not cheap to put resources against Facebook community management. But ask yourself what true loyalty is worth. If you are serious about participating in the social space, then take it seriously. Develop a community management strategy, please. Mine your wall for insights. Respond to consumers. Play to Facebook’s strengths: being social and creating dialogues.

And for those brands who ignored my posts of good will in the past? You can go to hell.